Blue Orchid Spa Policies
All clients should arrive 5-10 minutes prior to
your appointment time to get ready for your service.
In order to be fair to others and
ensure all appointments run on time, if you are late, that time will be
deducted from your total treatment time. This
does not change the amount owed for the service.
So that you can enjoy your service, so that you don’t
interrupt your treatment (and the therapist), and so that others in the spa are
not disturbed, please turn off your cell/mobile device(s) or put it on vibrate
while you are in the spa area and during your appointment.
Your spa time is YOUR time…everything else can wait! If you
need someone to be able to reach you in case of an emergency, please have them
call the Solera Salon and Spa main front desk number at 913-327-1500,
and they will knock on the door to interrupt the service for a true emergency.
Blue Orchid Spa has a 24-hour cancellation policy. With the
exception of unavoidable crisis situations or emergencies, this policy is
within 24 hours of your service, your card will be charged 50% of your service
cost on the credit card used to book
your service. If you neither call nor show up for your appointment, the same
card will be charged the entire cost of the service.
To help you avoid confusion and any charges, a confirmation
email will be sent 48 hours before your appointment time. Please confirm your
appointment time in the email reminder.
Blue Orchid Spa believes in the quality
and integrity of the products we sell. If you are in any way unsatisfied with
your product purchase, please bring it back to the spa and a credit will be
issued to you in the form of a gift certificate or the amount will be deducted
from your next purchase.
Children are not allowed in the spa area. The space shared
by Blue Orchid and other businesses is designed to provide a quiet, peaceful
and serene escape from the craziness (and noise) of everyday life.
Blue Orchid Spa accepts cash, checks, debit cards, Visa, MasterCard,
Discover, and American Express.
Tips are always appreciated, but never expected. If you
enjoyed your service, it is customary to tip between 15-20% of your regular
RIGHT OF REFUSAL
Blue Orchid Spa reserves the right to refuse service to